How to Cancel a Sale in the eCM

How to Cancel a Sale in the eCM

Time to read: 3 minutes
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Although we hope it doesn't happen frequently, sometimes a sale must be canceled. Whether a buyer changes their mind, or an item is damaged, sellers need a way to remove an item from their sales history for a number of reasons. Your eCommerce Manager (eCM) is equipped with ways to cancel a sale if needed. This article shows you how to cancel the sale, what happens when a sale is canceled, and how to reactivate your item on your connected marketplaces.

CANCELING THE SALE 

1. First, log into your Ronati eCM account
2. On your left-hand inventory list menu, click on Sold to view your sold items. 

3. On your sold item list, check the box next to the item you need to cancel the sale for. Once you select an item, the Cancel Sale button will appear on the top of the page.

4. Next, confirm the sale cancellation on the popup window



WHAT HAPPENS AFTER THE SALE IS CANCELED?

Once you have canceled the sale, your Ronati Inventory Management Specialists will reactivate the item on the Marketplace where it was previously marked sold, and the item will appear inactive on all other previously connected marketplaces. This prevents any discrepancies with your inventory and allows you to select which marketplaces you would like the item to be relisted on. 



For example, if the sale was canceled for an item connected to four marketplaces and marked as sold on 1stdibs, the item will return to your inventory list showing all four marketplaces, but only 1stdibs will be active. See the example in the image above.   

A blue, open circle indicates that the item is inactive on the marketplace. A yellow circle shows an item on hold, and a red circle indicates that the item is a draft on the marketplace. If there is no dot, the item is active. You can hover over the icons to see their status.

REACTIVATING AN ITEM ON YOUR CONNECTED MARKETPLACES

You can reactivate your item on your other previously connected marketplaces by performing the following steps.

1. Search for the item on your inventory list



2. Click on each marketplace icon next to your item in the Listings column to open the marketplace-specific item details. Review your item details and confirm all required information is filled in and up to date.
Marketplaces often add and remove required details, so additional information may be needed to reactivate the listing, or you may want to refresh the listing with more information. 
Once you have confirmed your marketplace details, you can change the status of the inactive item on your connected marketplaces. 



3. On your Item List, check the box next to your item. Then click on the Edit Status menu at the top of the page and select activate.

4. A popup will appear, allowing you to select which marketplaces you would like to activate the listing on. Check the boxes for each marketplace and click submit.



4. If you receive an error, you may have missed some required information in your marketplace-specific details. Return to your item list, select the marketplace icon still showing as inactive, and check that all required information has been provided. Once you add the missing information, you can repeat the steps to reactivate the item. If you still see an error after all required information is added, contact your Account Manager or email us at customercare@ronati.com.


A blue, open circle indicates that the item is inactive on the marketplace. A yellow circle shows an item on hold, and a red circle indicates that the item is a draft on the marketplace. If there is no dot, the item is active. You can hover over the icons to see their status.

REACTIVATING AN ITEM SOLD ON NON-CONNECTED MARKETPLACES

If your canceled sale occurred on a marketplace you have not connected to your Ronati account, it will not be reactivated on any of your marketplaces. To reactivate the item, you can follow the same steps from the Reactivating an item on your connected marketplaces section above. Otherwise, you can relist your items on your non-connected marketplaces directly from those marketplace websites.



THAT'S IT! 
You now know how to cancel sales in your Ronati eCM and how to reactivate your items on your connected marketplaces. If you still need assistance, please contact your Account Manager or reach out to us at customercare@ronati.com.

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