FAQ
Can I include video when I post my items on marketplaces?
Yes, many marketplaces now allow a video to be included with your online listings. Most have limitations/and or requirements, a summary of which is included below. Being familiar with these can save time and trouble for yourself and the Ronati team ...
Can I copy an item?
Yes! Your eCM allows you to copy any item you have already created, with or without photos, to make it more efficient to add similar items. Go to your Inventory and click the checkbox next to the item you wish to copy, then select Copy from the ...
How to Cancel a Sale in the eCM
Time to read: 3 minutes Although we hope it doesn't happen frequently, sometimes a sale must be canceled. Whether a buyer changes their mind, or an item is damaged, sellers need a way to remove an item from their sales history for a number of ...
Invite a contributor to Squarespace
How to invite a Squarespace Contributor Time to complete: 10 minutes When you invite a contributor to your Squarespace site, domain, or scheduling account, you can set what level of permissions they have. For available permissions details, ...
Why are my items in draft status on my marketplace?
Occasionally, Ronati will save your items in draft status on your marketplace. The most common reason for this is that we need additional information from you to make your listing live on the marketplace. Things change pretty quickly in the world of ...
Edit your profile settings
To access your profile in the eCM, click the dropdown in the upper right hand side of the dashboard and select [Edit Profile] Once on the edit profile page you can customize the following fields: 1. Upload your company logo. 2. Enter the name of your ...
How to connect your Shopify store to your eCM account
It's time to connect your Shopify store to your eCM account! Time to complete: 10-15 minutes To connect your Shopify store to your eCM account, you will need to manage your Shopify app settings directly from your Shopify store. GETTING STARTED 1. ...
Search Inventory by Filter
To filter your inventory search in the eCM: 1. From the dashboard, click the [FILTER BY ↓] dropdown. 2. Enter your search parameters (title, category, price, etc.) 3. Click the orange [FILTER] button.
Uploading Videos to Listings
Some marketplaces support video uploads of your inventory. These video can be uploaded from the eCM. Marketplaces that support video uploads will be indicated by the [VIDEO] section on the listing detail page. To add a video to your listing from the ...
Add Store Location
To add a store location to your marketplaces: 1. Click on the location button on the eCM dashboard. 2. Click on [ADD NEW]. Under the [LOCATION DETAILS] Tab: 3. Enter the stores physical address. 4. Select whether or not you ship from this location ...
Forgot Password | Reset Password | Change Password
To reset your password: 1. From the eCM dashboard login screen, click [Forgot password] 2. Enter your email address on file with Ronati and click [RESET MY PASSWORD] Once submitted, you will receive an email from Ronati with a link to reset your ...
Place an Item on Hold
1. From the inventory list, click on the box in front of the item you want to put on hold. 2. The EDIT STATUS dropdown menu will appear in the top navigation bar. 3. Choose HOLD. 4. Choose the MARKETPLACE where you want to place the item on hold ...
Marketplace Settings
1. From the DASHBOARD, click on the arrow next to your name in the upper right-hand corner. 2. Choose MARKETPLACE SETTINGS 3. To add a new marketplace, click on the ADD NEW MARKETPLACES tab and connect or sign up for additional marketplaces 4. To ...
Mark an Item as Sold
1. From your inventory list, locate the item which needs to be marked as sold. 2. Check the box in front of the item 3. The Edit Status dropdown filter will appear above the inventory list 4. Choose SOLD 5. Complete the information requested on the ...
Filter Items by Status
1. Expand the INVENTORY and MARKETPLACES sections of the navigation bar (use the arrow to expand or collapse the section). 2. Click on the box next to the status by which you want to filter your data 3. To release the status, simply uncheck the ...
Delete a Listing
1. From the inventory list, locate the item you want to delete. 2. Click on the box in front of the item. 3. The EDIT STATUS option will appear in the top navigation bar. 4. Click on DELETE PRODUCT. 5. Confirm you want to delete the item.
Deactivate a Listing
1. From the dashboard, click on the box in front of the item to be deactivated. 2. The EDIT STATUS dropdown will appear in the top navigation bar. 3. Click on DEACTIVATE. 4. Either SELECT ALL or choose the marketplaces from which the ...
Cancel the Sold Status of an item
1. From the dashboard, click on SOLD from the INVENTORY area of the navigation bar. 2. Click on the check box in front of the item that is to be marked UNSOLD 3. Click on the CANCEL SALE button in the top navigation bar. 4. Confirm you want to cancel ...
Activate an Item
1. From the dashboard, click on the check box in front of the item to be activated. 2. The EDIT STATUS dropdown will appear in the top navigation bar. 3. Click on ACTIVATE 4. Either SELECT ALL or choose the marketplaces from which the item should be ...
Account Settings
1. From the DASHBOARD, click on the arrow next to your name on the upper right hand corner. 2. Choose ACCOUNT SETTINGS from the menu dropdown 3. Select which option you need to change/update a. Change Password b. Change Email c. Measurement ...
Access Knowledge Based Articles
1. Once in the eCM, locate the "?" in the bottom right-hand corner of the screen and click on it. 2. Click on the [KNOWLEDGE BASE] tab. 3. Search for articles either by clicking on a category and scrolling through the articles or by using the ...
Place Item on Hold
From the inventory list, click on the box in front of the item you want to put on hold. The EDIT STATUS dropdown menu will appear in the top navigation bar. Choose HOLD. Choose the MARKETPLACE where you want to place the item on hold from the ...
Delete an Item
From the inventory list, locate the item you want to delete. Click on the box in front of the item. The EDIT STATUS option will appear in the top navigation bar. Click on DELETE ITEM. Confirm you want to delete the item.
Using Tags in Listings
When you are adding or editing an item, TAGS will appear in the DETAILS section based on information that is being entered. You are able to add 13 words or phrases as TAGS that a customer may search by for your product. To add additional TAGS outside ...
Export Item List
To download an item list to your computer: Click the [EXPORT] dropdown in the top right hand corner of your item dashboard page and select the desired format (PDF, EXCEL or CSV). Once you select a file type the download will start automatically.
How to create a SKU
A SKU system will organize your stock and streamline your eCommerce footprint. WHAT IS A SKU? A SKU stands for “Stock Keeping Unit” and is a code used to differentiate items typically by an alphanumeric combination of characters. A SKU number is ...